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BotBat Documentation

BotBat

BotBat Documentation

Everything you need to build, run, and optimize customer engagement across every channel.

Quick Paths​

Get started fast with step-by-step guides for the most common tasks.

AI Chatbot SetupBuild and deploy an AI chatbot in minutesLaunch a CampaignCreate and send your first campaignConnect a ChannelLink WhatsApp, Telegram, or MessengerBuild a WorkflowCreate your first automationImport ContactsImport and organize your contactsCreate a SegmentBuild a targeted audienceCreate a TemplateDesign a reusable message templateReview AnalyticsRead your performance dashboards

Getting Started​

Quickstart

Set up your account and send your first message in under 5 minutes.

Build

Design chatbots, workflows, templates, and connect your channels.

AI Chatbots

Build AI-powered and rule-based chatbots for automated conversations.

Workflows

Automate processes with visual workflow builder and triggers.

Templates

Create reusable message templates for WhatsApp, SMS, and email.

Channels

Connect WhatsApp, Telegram, Messenger, SMS, webchat, and email.

Integrations

Connect BotBat with CRM, CDP, and third-party services.

Run

Launch campaigns and manage conversations.

Campaigns

Create, schedule, and manage marketing campaigns across channels.

Inbox

Manage conversations, assignments, and real-time messaging.

Observe

Track performance, analyze results, and export reports.

Analytics

Dashboards, campaign metrics, conversation analytics, and data export.

Customers (CDP)

Manage your customer data platform: profiles, segments, events, and identity resolution.

Customers Overview

CDP data model, profiles, and cross-channel customer view.

Segments

Build targeted audiences with rule-based segmentation.

Account

Manage users, billing, settings, and other account-level features.

Users & Roles

Team management, roles, and permissions.

Billing

Plans, subscriptions, and invoicing.

Settings

Account configuration and workspace preferences.

Contact Center

Call center setup, routing, and recording.

Sender Registrations

WhatsApp and SMS sender ID registration.

Tickets

Support ticket management system.

Developer

API references, webhooks, and developer tools.

Developer Overview

API overview, authentication, and developer resources.